
Shipping Policy
We aim to ship all orders within 1-3 working days of purchase.
All orders will be sent via Royal Mail 48hr Tracked delivery.
Delivery cost - £5
We do not currently offer shipping outside of the UK.
Return & Refund Policy
Online returns
If you are unhappy with your order you must submit a return request email to us within 48 hours of receiving your order.
Email us at hello@dejavu.wales with the reference subject RETURN REQUEST.
Return address - Deja Vu, Unit 1 Pontcanna Mews, 200 Kings Road Pontcanna, CF11 9DF
If your return request is accepted by us then your order must be sent back to us within 14 days of your order receipt.
In store returns
Our refund and return policy at Déjà Vu is designed to ensure that our customers are happy and satisfied with their purchases. We strongly encourage our customers to try items on whilst in the shop, as this is one of the luxuries of the in person shopping experience we offer.
However, we understand that sometimes items need to be returned, and we are happy to provide a full refund within 3 days of purchase.
Items purchased in store can be returned in store within this time frame.