Frequently asked questions
How long will you keep my items?
We keep accepted items in the shop for up to 4 weeks.
What happens if my items don’t sell?
You can either collect them or have them donated to charity. If you choose to collect, we’ll give you a collection date. If your items are not collected within 7 days of your collection date, we’ll donate them to charity.
Do you keep me updated on sales?
We don’t send automatic updates, so it’s up to you to get in touch and ask how things are going.
When will I get paid?
You can request payment once an item has sold, usually at the end of the 4 weeks.
How much commission do you take?
We take 50% of the sale price. For high-value designer items, we’re happy to chat about adjusting this rate.
Do you take responsibility for my items?
We’ll always look after your items, but they are left with us at your own risk.
What do you look for when choosing items to sell?
Our main priority is choosing pieces we believe will sell well and that are suited to the current season. For example, summer dresses in June and July and coats from September onwards.
Are there any items you don’t accept?
We don’t take Mother of the Bride outfits, prom dresses, ball gowns, or other formal dresses.
Which brands are popular with your customers?
Our lovely shoppers often love pieces from GANNI, Sézane, Rino & Pelle, Massimo Dutti, Anine Bing, Essential Antwerp, & Other Stories, Hush, COS, Arket, Seventy + Mochi, Aligne, TOAST, Acne Studios, and Damson Madder.
Do you take designer pieces?
Yes! Bring us in to take a look and we can discuss pricing on a 1-2-1 basis.